General Outages

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Element Hardware Upgrade

Tuesday, January 4th, 2011

Element server will be receiving a hardware upgrade tomorrow, Wednesday 01/04/11 between 10am-12pm EST.
There will be 10-30 minutes of downgrade for this upgrade.

Tiburon Server

Sunday, December 26th, 2010

We are currently experiencing issues with the Tiburon Server, we are working to resolve the issue and hope to have it resolved shortly.
UPDATE – The server is back up and running. We are currently looking into the cause of this issue.

Element Server

Saturday, December 18th, 2010

We are currently seeing issues with the Element server and are currently working to resolve.

PHX Data Center Scheduled Maintenance 12/01/10

Monday, November 29th, 2010

We will be performing network maintenance starting Wednesday, December 1, 2010 from 02:00AM to 06:00AM MST. The purpose of this maintenance is to make some routing changes to our core network in order to optimize traffic through our upstream providers. This maintenance should not have any impact to your network, but we ask you to [...]

Boxster Reboot

Tuesday, November 23rd, 2010

Boxster server is being rebooted, should be back up momentarily. Please contact support if you need any assistance.

Phx Data Center – Scheduled Maintenance 11/02

Monday, November 1st, 2010

We will perform this network maintenance starting Tuesday, November 2, 2010. We will bring up a secondary Cogent peer into the blend. This peer will serve for redundancy purposes only. The window will run from 04:00AM until 07:00AM Phoenix Time.
This maintenance should NOT have any impact on your services, but feel free to contact [...]

Ticket System/Live Chat

Wednesday, October 27th, 2010

The ticket system and live chat is going down for about 15-30 minutes to replace a failing hard drive.
If you submit a ticket/email during this outage, it will unfortunately not be received.
If you need immediate assistance, please contact by phone 1.800.547.9995 or 1.909.498.4415
Please follow our tech twitter as well, if you have questions we [...]

Boxster Pit Stop

Monday, October 18th, 2010

boxster server had to have emergency reboot and is running file check at this time. ETA 20-30 minutes.

PHX Data Center Emergency Maintenance 10/06

Wednesday, October 6th, 2010

We will be performing network maintenance Wednesday, October 06, 2010. The purpose of this maintenance is to replace a faulty module for our core switch, and restore the secondary uplink which failed this morning.
The window will run from 11:00PM PST until 02:00AM PST. You may experience up to 5 minutes of intermittent connectivity issues [...]

ATL Data Center Scheduled Maintenance 10/01/10

Thursday, September 30th, 2010

Our Atlanta data center will have a scheduled 12-hour maintenance window that will begin at 12:00am EST on Friday, October 1st and end at 12:00noon EST.
WE EXPECT THIS MAINTENANCE TO BE NON-CUSTOMER AFFECTING.
As part of our Green Initiative, we will be performing an upgrade to our Redundant UPS Plants on Friday, October, 1st. [...]

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